Fix My Reports Privacy Policy

This privacy policy discloses the privacy practices for fixmyreports.com. This privacy policy applies solely to information collected by this website and the Fix My Reports customer portal. It will notify you of the following:

1. What personally identifiable information and non-personal information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

We are the sole owners of the information collected on this site. We only have access to or collect personally identifiable information that you voluntarily give us via this website, email, or other direct contact from you.

We will use your information to respond to you regarding the reason you contacted us and to operate the Fix My Reports DIY credit repair software that you signed up for.

Unless you ask us not to, the contact information we collect (email, phone, and address) may be used to provide customer support, service updates, alerts, recommendations, offers from our business partners, and other announcements.

1. Registration. In order to enroll in Fix My Reports through this website, a user must first complete the registration form. During registration, a user is required to give certain information (such as name, phone number, email address, mailing address, date of birth, and the last four digits of a Social Security number) so the software can generate valid dispute letters on the user's behalf.
2. Credit report data. When you connect a credit monitoring account (for example, SmartCredit / ConsumerDirect), we retrieve your tri-bureau credit report, credit scores, and account details so the software can analyze and track them. We do not ask for or store your partner account password — we look up your account by email through the partner's API.
3. Cookies. We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's device to help us improve your access to our site, keep you signed in, and identify repeat visitors. Usage of a cookie is in no way linked to any personally identifiable information on our site.
4. Sharing. We partner with other parties to provide specific services. When the user signs up for these services, or when the user signs up for our services through a designated link provided by a third party affiliate partner, we will share names or other information — including credit information — that is necessary for the third party to provide these services. When you interact with an affiliate business partner through our service or website, we may send you to the partner's platform for you to provide your information to them or we may pre-populate an application for you with your information. Any information provided to an affiliate business partner is subject to their privacy practices. We also share information with credit bureaus, furnishers, and consumer reporting agencies only when you sign and send a dispute letter that names them.
5. Links. This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
6. Surveys & Contests. From time to time our site requests information via surveys or contests. You may choose whether or not to participate and therefore disclose this information. Contact information will be used to notify winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and affiliate offers.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:

• See what data we have about you, if any.
• Change or correct any data we have about you.
• Have us delete any data we have about you as required by applicable state and federal laws.
• Opt out of the sharing of any data we have about you.
• Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The servers on which we store personally identifiable information are kept in a secure environment with role-based access controls and row-level security enforced in our database.

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at info@fixmyreports.com.

Effective Date: July 2026 · Last Reviewed: July 2026

This Privacy Notice for California Residents supplements the information contained in our privacy policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA), and any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, our website has collected the following categories of personal information from its consumers within the last 12 months:

• Identifiers (e.g., name, mailing address, email address, phone number).
• Characteristics of protected classifications (e.g., age).
• Commercial information (e.g., services requested).
• Internet or other electronic network activity (e.g., browse or search history on our site).
• Geolocation data (inferred from IP address).
• Inferences drawn from any of the above.

Personal information does not include:

• Publicly available information from government records.
• De-identified or aggregated consumer information.
• Information excluded from the CCPA's scope, like health or medical information covered by HIPAA, and personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or the California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

We Obtain the Categories of Personal Information Listed Above from the Following Categories of Sources:

• Directly from you (for example, from forms you complete on our website).
• Indirectly from you (for example, from observing your actions on our website).
• From partners you authorize (for example, credit monitoring providers whose data you connect).

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

• To operate the software, generate dispute letters, and track responses.
• To provide you with support and to respond to your inquiries.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your personal information or as otherwise set forth in the CCPA.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Sales of Personal Information

In the preceding 12 months, we have not sold personal information.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. You have the following rights under the CCPA:

• Right to request Fix My Reports disclose Personal Information, or Categories of Personal Information, it collects, uses, discloses, and sells (Access to Specific Information and Data Portability Rights).
• Right to request Fix My Reports delete Personal Information we have collected from you (Deletion Request Rights).
• Right to request Fix My Reports opt you out of the sale of your Personal Information (Personal Information Sales Opt-out and Opt-in Rights).

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you the categories of personal information we collected about you, the categories of sources for that information, our business or commercial purpose for collecting it, the categories of third parties with whom we share it, and the specific pieces of personal information we collected about you.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code §1546 et seq.).
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Personal Information Sales Opt-Out and Opt-In Rights

If you are 16 years of age or older, you have the right to direct us not to sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age. To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by email at info@fixmyreports.com.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by emailing us at info@fixmyreports.com.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

The following is our process for Verifying a Request:

• Request to Know Categories of Personal Information: We will verify your identity to a "reasonable degree of certainty" by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities.
• Request to Know Specific Pieces of Personal Information: We will verify your identity to a "reasonably high degree of certainty" by verifying at least three pieces of Personal Information previously provided to us. In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.
• Request to Delete: We will verify your identity to a "reasonably high degree of certainty" by verifying at least three pieces of Personal Information previously provided to us. In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

If we are unable to verify your identity to the applicable standard, we will treat your request to delete as a request to opt-out of the sale of the personal information that you provided as part of processing the request to delete.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic mail communication.

We will endeavor to respond within 15 days from the date that you submit the opt-out of sale request. The CCPA does not require that we verify the identity of individuals who submit requests to opt-out of sales. However, we may deny the request if we have a good-faith, reasonable, and documented belief that the request is fraudulent. If we deny the request on this basis, we will notify the requesting party and provide an explanation why we believe the request is fraudulent.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

California's "Shine the Light" law (Civil Code Section §1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email us at info@fixmyreports.com.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date.